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ROCK COMMUNITY BANK
ONLINE BANKING AGREEMENT
Indicated below are the types of Electronic Fund Transfers
we are capable of handling, some of which may not apply to your account. Please
read this disclosure carefully because it tells you your rights and obligations
for the transactions listed. You should keep this notice for future reference.
Types of Transfers and Charges – You may access your
account(s) by computer using your account numbers, your user ID number, password,
and internet access to www.trcbank.com, to:
• transfer funds between checking and statement savings
account(s)
• make payments from checking or statement savings to most loan accounts
with us
• make payments from checking to third parties (bill payment).
• get information about:
– the account balance of checking or statement savings account(s)
– transactions on checking or statement savings account(s)
– loan and mortgage history
Limitations on frequency of transfers - Certain limitations
apply to computer transfers in addition to the limitations on transfers elsewhere
described. The following limitations will also apply:
• Transfers from a statement savings account to another
account or to third parties by preauthorized, automatic, telephone or computer
transfer are limited to six per statement cycle with no more than three by debit
card or similar order to third parties.
• Transfers from a money market account to another account or to third parties
by preauthorized, automatic, telephone or computer transfer are limited to six
per statement cycle with no more than three by check, draft or similar order to
third parties.
Transfers between your accounts at Table Rock Community Bank
received prior to 3 P.M. will be posted to the designated accounts on the current
business day. Transfers completed after 3:00 p.m. CST Monday-Friday, on weekends,
or holidays, will not post to the account until the next business day.
BUSINESS DAY
A business day is Monday through Friday, excluding holidays. Our online Banking
services are generally available twenty-four (24) hours a day, seven (7) days
a week.
NO SIGNATURE REQUIREMENT
When any payment or other online service generates items to be charged to your
account, you agree that we may debit your designated account without requiring
your signature on the item and without notice to you.
USER ID AND PASSWORD
The User ID and password issued to you is for your security purposes. Your password
is confidential and should not be disclosed to third parties. You are responsible
for safekeeping your password. For security purposes, the system will automatically
prompt you to change your password the first time you login. You may change your
User ID and/ or password by clicking on the “management” option listed
under the Home Banking heading. The system will automatically prompt you to change
your password every ninety (90) days. You agree not to disclose or otherwise make
your password available to anyone not authorized to sign on your accounts.
JOINT ACCOUNTS
A request for Online Banking services may access any account on which you are
listed as an owner, joint owner, trustee or custodian. For joint accounts, one
or more account holders may request Online Banking services and each will have
their own User ID and Password. Regardless of whether one or more account holders
of a joint account subscribe to the Online Banking services, each account holder
agrees that any account holder has the authority to use the Online Banking services.
All account holders agree to be jointly and severally liable under the terms of
this Agreement and all other agreements which govern your account.
SESSIONS
A “session” is completed when you click on the “exit”
button, close your browser, or move to a web site outside the secure socket layer
established by the Bank. The session may also be terminated if there is no activity
within a set amount of time. In the event of a communications error, the session
is terminated automatically. If you have not completed you transaction before
the session is terminated, you must start the transaction again from the beginning.
You should be careful to Exit (sign off) after each use of the Online Service
to avoid providing unauthorized access to your account by other persons who might
have access to the computer on which you conducted your session.
DOCUMENTATION
• Periodic Statements.
– You will get a monthly account statement from us for your checking accounts.
– You will get a quarterly account statement from us for your savings accounts.
• Upon completion of a transaction to transfer funds using Online Banking,
a confirmation number will be given. You should record this number, along with
the scheduled date and transaction amount in your account register (or other permanent
record), because this will help in resolving any problems that may occur. No printed
receipts are issued through Online Banking.
FINANCIAL INSTITUTION’S LIABILITY
Liability for failure to make transfers - If we do not complete a transfer to
or from your account on time or in the correct amount according to our agreement
with you, we will be liable for your losses or damages. However, there are some
exceptions. We will not be liable, for instance:
(1) If, through no fault of ours, you do not have enough money
in your account to make the transfer.
(2)If you have an overdraft line and the transfer would go over the credit limit.
(3)If circumstances beyond our control (such as fire or flood) prevent the transfer,
despite reasonable precautions we have taken.
(4)If you negligently or intentionally share your ID and password, or you do not
report immediately any known theft of your ID and password, leading to unauthorized
access to accounts.
(5)If you leave your computer unattended in the middle of a banking session that
results in unauthorized access to your accounts(s).
(6)If you do not sign off (exit) after completing your banking session before
visiting other Internet sites.
(7)If your input error is the cause of the problem.
CONFIDENTIALITY
We will disclose information to third parties about the transfers you make from
or into your account:
(1) where it is necessary for completing transfers; or
(2) in order to comply with government agency or court orders; or
(3) if you give us written permission; or
(4) at our discretion, as allowed by Missouri law providing for the release of
account information pertaining to actual or suspected illegal activities.
We may disclose information about you or your account in accordance
with the Table Rock Community Bank Financial Information and Privacy Notice, unless
you have chosen to opt out. For more information or for a copy of the Privacy
Notice please visit http://www.trcbank.com or write to us at Table Rock Community
Bank, Attention: Privacy Officer, PO Box 1090, Kimberling City, MO 65686. Generally,
under our policy, we may provide information to third parties with whom we may
work to provide you products and services, which we do not offer. As explained
in more detail in our privacy policy, you may stop us from providing your information
to unaffiliated third parties by completing an “opt out” card and
returning it to us, all as explained in our privacy policy.
UNAUTHORIZED TRANSFERS
Notify us AT ONCE if you believe your Online Banking password and/or User ID has
been lost, stolen, compromised or used without your permission, or if you believe
someone has discovered your Online Banking password. The best way to minimize
your losses is to call or write to us at the telephone number or address at the
end of this disclosure.
You are responsible for all transfers that you authorize using
our Online Banking services. If you permit other persons to us the Online Baking
services or your password, you are responsible for any transactions they authorize
from your account whether or not you intended that they perform these transactions.
Transactions that you initiate, or someone acting with your permission with fraudulent
intent will also be authorized transactions.
You authorize the Bank to act on all transactions received
under your User ID and password and to deduct any service charges directly from
your account balance. You also agree to be liable for any account shortage resulting
from charges or overdrafts. This includes liability for the Bank’s costs
to collect the deficit including reasonable attorney’s fees.
STOPPING PAYMENT OF A PREAUTHORIZED TRANSFER
Right to stop a preauthorized transfer and procedure for doing so – If you
have told us in advance to make regular payments out of your account, you can
stop one of these payments. Here’s how:
• Initiate through online banking, call or write us at
the number or address listed at the end of this notice, in time for us to receive
your request 3 or more business days before the payment is scheduled to be made.
If you initiate the stop payment through Online Banking we will require you to
sign the confirmation and get it to us within 14 days of placing the stop. If
you call we will require you to come to the bank and sign the stop. The stop payment
will be revoked if your signed stop payment order or Online Banking confirmation
is not received by Bank within 14 days. You will incur stop-payment charges as
disclosed in the current fee schedule for the applicable account.
Liability for failure to stop payment of a preauthorized transfer
– If you order us to stop one of these payments 3 business days or more
before the transfer is scheduled, and we do not do so, we will be liable for your
losses or damages.
CHANGE IN TERMS
We may amend (add to, delete from, or change) the terms of this Agreement at any
time by sending a notice to any of you at the address or e-mail address shown
in our records, by posting the notice or an amended Agreement on our website,
or by delivering it to you. You may choose not to accept the change by closing
your account(s) or terminating this Agreement and your use of the Service.
TERMINATION
This Agreement remains in effect until either you or we terminate it. You may
terminate this Agreement by notifying us via Online Banking’s email service,
calling your local branch or via mail.
We may terminate this Agreement and your participation in Online
Banking at any time, for any reason, including non- usage or inactivity. Although
we will try to notify you in advance of our termination, we are not obligated
to do so. If you terminate this Online Baking Agreement, you authorized us to
continue making transfers you have previously authorized up to three (3) Business
Days after our receipt of your cancellation request.
If you choose to terminate this Agreement and want to ensure
that no outstanding authorized transfers are made, you should cancel all scheduled
transfers prior to notifying us that you are discontinuing this service. Please
note that your cancellation of the Online Banking under this Agreement does not
terminate your Bank accounts. Conversely, if you close your designated Bank account(s),
you Online Banking services will end, and all unprocessed transfers will be cancelled.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions About Your Electronic Transfers, Call or Write
us at the telephone number or address at the end of this disclosure, as soon as
you can, if you think your statement or receipt is wrong or if you need more information
about a transfer listed on the statement or receipt. We must hear from you no
later than 60 days after we sent the FIRST statement on which the problem or error
appeared. (1) Tell us your name and account number (if any). (2) Describe the
error or the transfer you are unsure about, and explain as clearly as you can
why you believe it is an error or why you need more information. (3) Tell us the
dollar amount of the suspected error.
If you tell us orally, we will require that you send us your
complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business
days (20 business days if the transfer involved a new account) after we hear from
you and will correct any error promptly. If we need more time, however, we may
take up to 45 days (90 if the transfer involved a new account, a point-of-sale
transaction, or a foreign-initiated transfer) to investigate your complaint or
question. If we decide to do this, we will credit your account within 10 business
days (20 business days if the transfer involved a new account) for the amount
you think is in error, so that you will have the use of the money during the time
it takes us to complete our investigation. If we ask you to put your complaint
or question in writing and we do not receive it within 10 business days, we may
not credit your account. Your account is considered a new account for the first
30 days after the first deposit is made, unless each of you already has an established
account with us before this account is opened.
We will tell you the results within three business days after
completing our investigation. If we decide that there was no error, we will send
you a written explanation.
You may ask for copies of the documents that we used in our
investigation.
Table Rock Community Bank
Deposit Operations
PO Box 1090
Kimberling City, MO 65686
Business days: Monday through Friday
Excluding Federal Holidays
Phone: (417) 739-3900
Fax: (417) 739-1825 MORE DETAILED INFORMATION IS
AVAILABLE ON REQUEST
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